Security Policy

This website ("website") is operated by Luma Inc., which includes Luma stores, and Luma Private Sales. This privacy policy only covers information collected at this website, and does not cover any information collected offline by Luma. All Luma websites are covered by this privacy policy. Luma Security Personal information provided on the website and online credit card transactions are transmitted through a secure server. We are committed to handling your personal information with high standards of information security. We take appropriate physical, electronic, and administrative steps to maintain the security and accuracy of personally identifiable information we collect, including limiting the number of people who have physical access to our database servers, as well as employing electronic security systems and password protections that guard against unauthorized access. Our website uses encryption technology, like Secure Sockets Layer (SSL), to protect your personal information during data transport. SSL encrypts ordering information such as your name, address, and credit card number. Our Customer Care center and stores also operate over a private, secure network. Please note that email is not encrypted and is not considered to be a secure means of transmitting credit card information. Luma Privacy Policy To help us achieve our goal of providing the highest quality products and services, we use information from our interactions with you and other customers, as well as from other parties. Because we respect your privacy, we have implemented procedures to ensure that your personal information is handled in a safe, secure, and responsible manner. We have posted this privacy policy in order to explain our information collection practices and the choices you have about the way information is collected and used. As we continue to develop the Luma website and take advantage of advances in technology to improve the services we offer, this privacy policy likely will change. We therefore encourage you to refer to this policy on an ongoing basis so that you understand our current privacy policy. The Information We Collect Generally, you may browse the Luma website without providing any personally identifiable information. However, we may ask you to provide personally identifiable information at various times and places on this website. In some cases, if you choose not to provide us with the requested information, you may not be able to access all parts of this website or participate in all of its features, pricing, and product selection. We may collect the following information: name contact information including email address demographic information such as postcode, preferences and interests other information relevant to customer surveys and/or offers For the exhaustive list of cookies we collect see the List of cookies we collect section. From your purchases and other interactions with us, we obtain information concerning the specific products or services you purchase or use. When you visit this website, our web server automatically collects anonymous information such as log data and IP addresses, and may collect general information concerning your location. We may use the automatically collected information for a number of purposes, such as improving our site design, product assortments, customer service, and special promotions. How We Use The Information We Collect We require this information to understand your needs and provide you with a better service, and in particular for the following reasons: Internal record keeping. We may use the information to improve our products and services. We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests. Security We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. Others With Whom We Share Your Information. The Luma Group: All of the above information that we collect, as described above, may be shared among all Luma entities, including Luma Venia and Luma Terra stores, website and Private Sales. Service Providers: We also may disclose information to outside companies that help us bring you the products and services we offer. For example, we may work with an outside company to: (a) manage a database of customer information; (b) assist us in distributing emails; (c) assist us with direct marketing and data collection; (d) provide us storage and analysis; (d) provide fraud prevention; and (e) provide other services designed to assist us in maximizing our business potential. We require that these outside companies agree to keep confidential all information we share with them and to use the information only to perform their obligations in our agreements with them. Other Companies: We may provide information to carefully selected outside companies when we believe their products or services may be of interest to you. Business Transitions: We may transfer or share a copy of personal information about you in the event that Luma or one of its properties, affiliates, or subsidiaries goes through a business transition, such as a merger, being acquired by another company, or selling a portion of its assets. You will be notified via email or prominent notice on our website prior to a change of ownership or control of your personal information, if your personal information will be used contrary to this policy. However, nothing in this Privacy Policy is intended to interfere with the ability of Luma to transfer all or part of its business and/or assets to an affiliate or independent third party at any time, for any purpose, without any limitation whatsoever. Luma specifically reserves the right to transfer or share a copy of personally identifiable information collected from its websites to the buyer of that portion of its business relating to that information. Compliance with Law: We may provide access to information when legally required to do so, to cooperate with police investigations or other legal proceedings, to protect against misuse or unauthorized use of our website, to limit our legal liability, and to protect our rights or to protect the rights, property, or safety of visitors of this website or the public. Luma partners with advertising companies to place our advertising on publisher websites on the Internet. These advertising companies collect anonymous information about your visits to our web site. This technology involves the use of third party cookies that allow them to develop personalized advertising so that it directly relates to offers that may be of interest to you. You may choose to opt-out of this service we have with our third-party advertising partner. We may also use Luma cookies to provide similar enhanced online marketing to you based on your interests and preferences. You may also choose to opt out of these enhanced online marketing ads. Your Choices Regarding Use Of The Information We Collect You have several choices regarding our handling of your nonpublic personally identifiable information. Direct Mail or Telephone Marketing: If you shop at the Luma or Private Sales stores and wish to be removed from the list of customers that receive direct mail or telemarketing calls, please either write to Luma Customer Care at 112 West 34th Street, 18th Flr. New York, NY 10120 or call +1 800-403-8838. If you choose to write to us, please include your name, address, and credit card account number (if you have one), and state one of the following: "NO MAIL OFFERS" (if you don't want to receive offers by mail); "NO PHONE OFFERS" (if you don't want to receive offers by phone); "NO PHONE OR MAIL OFFERS" (if you don't want to receive either). Because customer lists often are prepared well in advance of an offering (sometimes a few months before the offer is made), you may continue to receive some offers after you send us a request not to use your information for specified marketing purposes. We appreciate your patience and understanding in giving us time to carry out your request. Your California Privacy Rights Under California Civil Code sections 1798.83-1798.84, California residents are entitled to ask us for a notice describing what categories of personal customer information we share with third parties or corporate affiliates for those third parties or corporate affiliates' direct marketing purposes. That notice will identify the categories of information shared and will include a list of the third parties and affiliates with which it was shared, along with their names and addresses. If you are a California resident and would like a copy of this notice, please submit a written request to the following address: Luma Customer Care, 112 West 34th Street, 18th Floor, New York, NY 10120. Please allow 30 days for a response. Cookies, Web Beacons, and How We Use Them A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website. A "web beacon" or "pixel tag" or "clear gif" is typically a one-pixel image, used to pass information from your computer or mobile device to a website. We use cookies and web beacons to keep track of what you have in your shopping cart and to remember you when you return to the website as well as to identify the pages you click on during your visit to our site and the name of the website you visited immediately before clicking to the Luma website. We use this information to improve our site design, product assortments, customer service, and special promotions. You can, of course, disable cookies and web beacons on your computer by indicating this in the preferences or options menus in your browser. However, it is possible that some parts of our website will not operate correctly if you disable cookies. We may also use web beacons, and other technologies, to help track whether our communications are reaching you, to measure their effectiveness, or to collect certain non-personal information about your computer, device, or browser in order to allow us to better design future communications to you. We may contract with third parties who may use cookies and web beacons and collect information on our behalf or provide services such as credit card processing, shipping, promotional services, or data management. We call them our Customer Care Partners. These third parties are prohibited by our contract with them from sharing that information with anyone other than us or our other Customer Care Partners. List of cookies we collect The table below lists the cookies we collect and the information they store. COOKIE name COOKIE Description CART The association with your shopping cart. CATEGORY_INFO Allows pages to be displayed more quickly. COMPARE The items that you have in the Compare Products list. CUSTOMER An encrypted version of your customer id. CUSTOMER_AUTH An indicator if you are signed into the store. CUSTOMER_INFO An encrypted version of the customer group you belong to. CUSTOMER_SEGMENT_IDS Stores your Customer Segment ID EXTERNAL_NO_CACHE A flag that, indicates whether caching is on or off. FRONTEND Your session ID on the server. GUEST-VIEW Allows guests to edit their orders. LAST_CATEGORY The last category you visited. LAST_PRODUCT The last product you looked at. NEWMESSAGE Indicates whether a new message has been received. NO_CACHE Indicates whether it is allowed to use cache. PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site. RECENTLYCOMPARED The items you recently compared. STF Information on products you emailed to friends. STORE The store view or language you have selected. USER_ALLOWED_SAVE_COOKIE Indicates whether a customer authorized cookies. VIEWED_PRODUCT_IDS The products that you recently looked at. WISHLIST An encrypted list of products added to your wish list. WISHLIST_CNT The number of items in your wish list. Online Account Registration To make online shopping faster and easier, you may register on the Luma website. As a registered customer, you only have to enter your shipping addresses and billing information once; they will be securely stored with us for your future use. Using your name and a password of your choice, you may access your account online at any time to add, delete, or change information. If you are using a public computer, we strongly encourage you to Sign Out when you finish shopping. Your information will still be stored with us but it will not be accessible to anyone else from that computer. Emails You will receive promotional emails from us only if you have asked to receive them. If you do not want to receive email from Luma or its affiliates you can click on the "Unsubscribe" link at the bottom of any email communication sent by us. Please allow us 3 business days from when the request was received to complete the removal, as some of our promotions may already have been in process before you submitted your request. Acceptance By using this website, you accept the policies set forth in this Privacy Policy. Questions for Luma? Contact Us Privacy Menu Luma Security Luma Privacy Policy The Information We Collect How We Use The Information We Collect Security Others With Whom We Share Your Information. Your Choices Regarding Use Of The Information We Collect Your California Privacy Rights Cookies, Web Beacons, and How We Use Them List of cookies we collect Online Account Registration Emails Acceptance Questions for Luma?

Security Policy

Smart Basket Co for Medicines “Pharmaciaty” (from here on referred to as ‘we’, ‘our’, ‘us’) is committed to maintaining the utmost security for your account details, personal information and payments. We are always here to answer any questions you might have about security. Just contact us by clicking here if you have any questions or concerns that haven’t been answered by this document.

Log in Details

Whenever you log in or make a payment on Smart Basket Co for Medicines “Pharmaciaty” , we employ Secure Socket Layers (SSLs), which encrypt data so it cannot be easily accessed by third parties who might have unauthorized access to your computer. We never store any financial details.

Privacy

All the personal information we hold about you is stored on secure servers.

Payment Security

If you make a payment for products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection. Whilst your payment is being authorized, look out for https// in the address line of the page you are directed to. This indicates that your data is being transferred using Secure Socket Layer (SSL) protection. We use industry standard data encryption to make sure no unauthorized parties can access your payment details. We have also introduced secure code services for customers using Visa and Mastercard to shop on Smart Basket Co for Medicines “Pharmaciaty”.

Phishing and Internet Fraud

Phishing refers to the practice of fraudulently contacting people and asking them to provide confidential information, such as bank details, home address and date of birth. From time to time, we will contact our customers asking them to confirm personal details relevant to their order, such as shipping address or telephone number. If you are in any doubt about whether an email you have received is in fact from Smart Basket Co for Medicines “Pharmaciaty” , please contact our Customer Service Team by clicking here before replying, so we can confirm that the email was in fact sent by us.

Cookies

Cookies are small text files which your computer stores when you visit certain web pages. We use cookies to help personalize your experience on Smart Basket Co for Medicines “Pharmaciaty” and to track trends in traffic. Cookies do not collect personally identifiable information about you. You must enable cookies on your computer to purchase any of our products. To find out more about how and why we use Cookies, see our Privacy Policy.

END USER LICENSE AGREEMENT

Last updated 14.05.2024

This End User License Agreement (this "Agreement") is a binding agreement between you, as an individual or entity ("End User" or "you"), and Smart Basket for Medicines Company LLC, its subsidiaries and affiliates (collectively, “Pharmaciaty," “we" or “our"). This Agreement governs your use of our mobile application for Android, iOS (collectively, including all related documentation, the "Application"). The Application is licensed, not sold, to you.

BY DOWNLOADING, INSTALLING OR USING THE APPLICATION, YOU (A) ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTAND THIS AGREEMENT; (B) REPRESENT THAT YOU ARE OF LEGAL AGE TO ENTER INTO A BINDING AGREEMENT; AND (C) ACCEPT THIS AGREEMENT AND AGREE THAT YOU ARE LEGALLY BOUND BY ITS TERMS. IF YOU DO NOT AGREE TO THESE TERMS, DO NOT DOWNLOAD, INSTALL OR USE THE APPLICATION AND DELETE IT FROM YOUR DEVICE.

1. License Grant. Subject to the terms of this Agreement, Pharmaciaty grants You a limited, non-exclusive and nontransferable license to:
1.1 download, install and use the Application for Your personal, non-commercial use on a single mobile device owned or otherwise controlled by You (" Mobile Device") strictly in accordance with the Application's documentation; and
1.2 access, stream, download and use on such Mobile Device the products and services (as defined in Section 5) made available in or otherwise accessible through the Application, strictly in accordance with this Agreement and the Terms and Conditions applicable to such products and services as set forth in Section 5.

2. License Restrictions. Licensee shall not: (a) copy the Application, except as expressly permitted by this license; (b) modify, translate, adapt or otherwise create derivative works or improvements, whether or not patentable, of the Application; (c) reverse engineer, disassemble, decompile, decode or otherwise attempt to derive or gain access to the source code of the Application or any part thereof; (d) remove, delete, alter or obscure any copyright, trademark, patent or other intellectual property or proprietary rights notices from the Application, including any copy thereof; (e) rent, lease, lend, sell, sublicense, assign, distribute, publish, transfer or otherwise make available the Application or any features or functionality of the Application, to any third party for any reason, including by making the Application available on a network where it is capable of being accessed by more than one device at any time; or (f) remove, disable, circumvent or otherwise create or implement any workaround to any copy protection, rights management or security features in or protecting the Application.

3. Reservation of Rights. You acknowledge and agree that the Application is provided under license, and not sold, to You. You do not acquire any ownership interest in the Application under this Agreement, or any other rights thereto other than to use the Application in accordance with the license granted, and subject to all terms, conditions and restrictions, under this Agreement. Pharmaciaty reserves and shall retain its entire right, title and interest in and to the Application, including all copyrights, trademarks and other intellectual property rights therein or relating thereto, except as expressly granted to You in this Agreement.

4. Collection and Use of Your Information. You acknowledge that when You download, install or use the Application, Pharmaciaty may use automatic means (including, for example, cookies and web beacons) to collect information about Your Mobile Device and about Your use of the Application. You also may be required to provide certain information about Yourself as a condition to downloading, installing or using the Application or certain of its features or functionality, and the Application may provide You with opportunities to share information about Yourself with others. All information We collect through or in connection with this Application is subject to our Privacy Policy. By downloading, installing, using and providing information to or through this Application, You consent to all actions taken by us with respect to Your information in compliance with the Privacy Policy.

5. Content and Services. The Application may provide You with access to Pharmaciaty's website located at www.pharmaciaty.com (the "Website") and products and services accessible thereon, and certain features, functionality and content accessible on or through the Application may be hosted on the Website (collectively, "Content and Services"). Your access to and use of such Content and Services are governed by the Application’s Terms and Conditions and Privacy Policy, which are each incorporated herein by this reference. By accessing and using such Content and Services You acknowledge Your acceptance of such Terms and Conditions and Privacy Policy. Any violation of such Terms and Conditions will also be deemed a violation of this Agreement.

6. Updates. Pharmaciaty may from time to time in its sole discretion develop and provide Application updates, which may include upgrades, bug fixes, patches and other error corrections and/or new features (collectively, including related documentation, " Updates"). Updates may also modify or delete in their entirety certain features and functionality. You agree that Pharmaciaty has no obligation to provide any Updates or to continue to provide or enable any particular features or functionality. Based on your Mobile Device settings, when your Mobile Device is connected to the Internet either: (a) the Application will automatically download and install all available Updates; or (b) you may receive notice of or be prompted to download and install available Updates. You shall promptly download and install all Updates and acknowledge and agree that the Application or portions thereof may not properly operate should you fail to do so. You further agree that all Updates will be deemed part of the Application and be subject to all terms and conditions of this Agreement.

7. Third-Party Materials. The Application may display, include or make available third-party content (including data, information, applications and other products, services and/or materials) or provide links to third-party websites or services, including through third-party advertising (collectively, "Third-Party Materials"). You acknowledge and agree that Pharmaciaty is not responsible for Third-Party Materials, including their accuracy, completeness, timeliness, validity, copyright compliance, legality, decency, quality or any other aspect thereof. Pharmaciaty does not assume and will not have any liability or responsibility to You or any other person or entity for any Third-Party Materials. Third Party Materials and links thereto are provided solely as a convenience to You and You access and use them entirely at Your own risk and subject to such third parties' terms and conditions.

8. Term and Termination. (a) The term of the Agreement commences when You download the Application and will continue in effect until terminated by You or Pharmaciaty as set forth in this Section 8. (b) You may terminate this Agreement by deleting the Application and all copies thereof from Your Mobile Device. (c) Pharmaciaty may terminate this Agreement at any time without notice if it ceases to support the Application, which Pharmaciaty may do in its sole discretion. In addition, this Agreement will terminate immediately and automatically without any notice if You violate any of the terms and conditions of this Agreement. (d) Upon termination, all rights granted to You under this Agreement will also terminate; and You must cease all use of the Application and delete all copies of the Application from your Mobile Device and account. (e) Termination will not limit any of Pharmaciaty’s rights or remedies at law or in equity.

9. Disclaimer of Warranties. THE APPLICATION IS PROVIDED TO LICENSEE "AS IS" AND WITH ALL FAULTS AND DEFECTS WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW, PHARMACIATY, ON ITS OWN BEHALF AND ON BEHALF OF ITS AFFILIATES AND ITS AND THEIR RESPECTIVE LICENSORS AND SERVICE PROVIDERS, EXPRESSLY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, WITH RESPECT TO THE APPLICATION, INCLUDING ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT, AND WARRANTIES THAT MAY ARISE OUT OF COURSE OF DEALING, COURSE OF PERFORMANCE, USAGE OR TRADE PRACTICE. WITHOUT LIMITATION TO THE FOREGOING, PHARMACIATY PROVIDES NO WARRANTY OR UNDERTAKING, AND MAKES NO REPRESENTATION OF ANY KIND THAT THE APPLICATION WILL MEET YOUR REQUIREMENTS, ACHIEVE ANY INTENDED RESULTS, BE COMPATIBLE OR WORK WITH ANY OTHER SOFTWARE, APPLICATIONS, SYSTEMS OR SERVICES, OPERATE WITHOUT INTERRUPTION, MEET ANY PERFORMANCE OR RELIABILITY STANDARDS OR BE ERROR FREE OR THAT ANY ERRORS OR DEFECTS CAN OR WILL BE CORRECTED. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF OR LIMITATIONS ON IMPLIED WARRANTIES OR THE LIMITATIONS ON THE APPLICABLE STATUTORY RIGHTS OF A CONSUMER, SO SOME OR ALL OF THE ABOVE EXCLUSIONS AND LIMITATIONS MAY NOT APPLY TO YOU.

10. Limitation of Liability. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL PHARMACIATY OR ITS AFFILIATES, OR ANY OF ITS OR THEIR RESPECTIVE LICENSORS OR SERVICE PROVIDERS, HAVE ANY LIABILITY ARISING FROM OR RELATED TO YOUR USE OF OR INABILITY TO USE THE APPLICATION OR THE CONTENT AND SERVICES FOR: (a) PERSONAL INJURY, PROPERTY DAMAGE, LOST PROFITS, COST OF SUBSTITUTE GOODS OR SERVICES, LOSS OF DATA, LOSS OF GOODWILL, BUSINESS INTERRUPTION, COMPUTER FAILURE OR MALFUNCTION OR ANY OTHER CONSEQUENTIAL, INCIDENTAL, INDIRECT, EXEMPLARY, SPECIAL OR PUNITIVE DAMAGES (b) DIRECT DAMAGES IN AMOUNTS THAT IN THE AGGREGATE EXCEED THE AMOUNT ACTUALLY PAID BY YOU FOR THE APPLICATION. THE FOREGOING LIMITATIONS WILL APPLY WHETHER SUCH DAMAGES ARISE OUT OF BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE AND REGARDLESS OF WHETHER SUCH DAMAGES WERE FORESEEABLE OR PHARMACIATY WAS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS OF LIABILITY SO SOME OR ALL OF THE ABOVE LIMITATIONS OF LIABILITY MAY NOT APPLY TO YOU.

11. Indemnification. You agree to indemnify, defend and hold harmless Pharmaciaty and its officers, directors, employees, agents, affiliates, successors and assigns from and against any and all losses, damages, liabilities, deficiencies, claims, actions, judgments, settlements, interest, awards, penalties, fines, costs, or expenses of whatever kind, including reasonable attorneys' fees, arising from or relating to your use or misuse of the Application or Your breach of this Agreement. Furthermore, You agree that Pharmaciaty assumes no responsibility for the content You submit or make available through this Application.

12. Export Regulation. The Application may be subject to certain export control laws. You shall not, directly or indirectly, export, re-export or release the Application to, or make the Application accessible from, any jurisdiction or country to which export, re-export or release is prohibited by law, rule or regulation. You shall comply with all applicable laws, regulations and rules, and complete all required undertakings (including obtaining any necessary export license or other governmental approval), prior to exporting, re-exporting, releasing or otherwise making the Application available.

13. Severability. If any provision of this Agreement is illegal or unenforceable under applicable law, the remainder of the provision will be amended to achieve as closely as possible the effect of the original term and all other provisions of this Agreement will continue in full force and effect.

14. Governing Law. This Agreement is governed by and construed in accordance with the laws of the Kingdom of Saudi Arabia, without giving effect to any choice or conflict of law provision. Any legal suit, action or proceeding arising out of or related to this Agreement or the Application shall be instituted exclusively in the courts of Riyadh/ Kingdom of Saudi Arabia, although we retain the right to bring any suit, action or proceeding against You for breach of the Agreement in Your jurisdiction of residence or any other relevant jurisdiction. You waive any and all objections to the exercise of jurisdiction over You by such courts and to venue in such courts.

15. Limitation of Time to File Claims. ANY CAUSE OF ACTION OR CLAIM YOU MAY HAVE ARISING OUT OF OR RELATING TO THIS AGREEMENT OR THE APPLICATION MUST BE COMMENCED WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION ACCRUES, OTHERWISE, SUCH CAUSE OF ACTION OR CLAIM IS PERMANENTLY BARRED.

16. Entire Agreement. This Agreement, our Terms & Conditions, Security Policy, Refund Policy and our Privacy Policy constitute the entire agreement between You and Pharmaciaty with respect to the Application and supersede all prior or contemporaneous understandings and agreements, whether written or oral, with respect to the Application.

17. Waiver. No failure to exercise, and no delay in exercising, on the part of either party, any right or any power hereunder shall operate as a waiver thereof, nor shall any single or partial exercise of any right or power hereunder preclude further exercise of that or any other right hereunder. In the event of a conflict between this Agreement and any applicable purchase or other terms, the terms of this Agreement shall govern.

Version control
14 May 2024
First draft in current format.